About Us

Background

 

Pan Pacific is a privately-owned and operated Australasian inbound operator with companies in Australia & New Zealand. Established in 1984, we have grown to become one of the region’s most successful and respected operators with an extensive worldwide customer-base.

 

In July 2016 Pan Pacific acquired the business of Finesse South Pacific Travel, a highly regarded Australian inbound company with a proud and successful 30-year history as Australia’s leading operator in the Latin markets.

While its primary business activity is an Inbound Operator, Pan Pacific holds a substantial interest in one of New Zealand’s most progressive Conference & Event Organisers, Event Dynamics.

Given our many shared clients, Pan Pacific Australia/New Zealand work closely together to ensure consistency in servicing & operational procedures and a seamless experience for client partners who work with us in both countries.

 

Our Business Philosophy

The cornerstone of an Inbound Operator’s role is to provide excellent service, competitive pricing and quality product however Pan Pacific’s objective is to add more value to its client relationships and pro-actively contribute to their business growth.

We believe this can be achieved through regular communication, an intimate understanding of our clients’ business and a creative, “can do” attitude in constantly seeking better and more innovative ways to support their needs and enhance their competitive advantage. Succeeding in this will only deliver increased growth to our own business.

 

Full-Service Operation

A 2 person tailor-made FIT, a special interest group of 30, an incentive program of 500, a sports event of 4000 or foreign-language escorted coach tours - Pan Pacific has the experience and operational infrastructure to service any inbound-Australia/New Zealand leisure or corporate travel requirement.

 

Market Diversity

Pan Pacific has one of the most market-diverse customer portfolio of any inbound company in Australia/New Zealand with client partners located in the following regions;

 

  • Asia – China, Taiwan
  • Europe – France, Italy, Spain, Portugal, the Netherlands, Switzerland
  • North America – USA, Canada
  • Scandinavia – Sweden, Finland, Denmark
  • South Africa
  • South America – Argentina, Brazil, Colombia
  • South East Asia – Thailand, Malaysia, Singapore, Hong Kong, Philippines
  • United Kingdom

  

In recognition of our broad market mix Pan Pacific staff possess a wide range of foreign-language skills.

Online Booking Technology

Pan Pacific is an industry leader in the development of online booking technology through its own proprietary system called “Lynx”. Lynx is an online travel reservation system with multiple web booking interfaces and XML capability for connectivity to both client and content provider systems. Lynx enables the online creation, modification & cancellation of bookings or quotes and supports any type of ground travel product or service throughout Australia/New Zealand.

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